Terms & Conditions

Website Terms & Conditions

1. Our Contract

These terms & conditions ("Website Terms") apply to your use of the RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd and Air Conditioning Company Limited website at www.redsea.com (the "Website", which term shall include all content on the Website). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use the Website. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, which may result in the price of an item is not displayed incorrectly on the website. As such, we reserve the right to refuse or cancel any order.

2. Privacy & Cookies Policy

• These Website Terms supplement (and are in addition to) the terms of our Privacy Policy and Cookies Policy. Our Privacy Policy explains what personal information we collect about you when you use the Website and our Cookies Policy deals with the use of cookies on the Website.

• When you agree to these Website Terms, you shall be deemed also to have read, understood and agreed to our Privacy and Cookies Policies in their entirety.

3. Terms & Conditions relating to sales

• If you order a product through the Website, our Terms & Conditions relating to sales will also apply.

• All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the store, at which point a legally binding contract is constituted between us.

• Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions

• Prices on website are exclusive to online purchases and may not be available in-store

4. Your use of the Website

• You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else´s enjoyment of the Website.

• You may use, download and display the contents of this Website on a computer screen and print one copy of such content, but solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

- Copy, reproduce, use or otherwise deal with any content on the Website;

- Modify, distribute or re-post any content on the Website for any purpose;

- Reproduce, crawl, frame, link to or deep-link into this Website on or from any other website or application/app or any other device connected to the Internet;

- Use the content of the Website for any commercial exploitation whatsoever.4.3 You may not use the Website for any of the following purposes: - disseminating any unlawful, libelous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable material;

- Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;

- Gaining unauthorized access to our or other computer systems;

- Interfering with any other person's use or enjoyment of the Website or the Internet;

- Interfering or disrupting networks or web sites connected to the Website;

- Making, transmitting or storing electronic copies of materials protected by copyright.

5. Use of this Website from outside Saudi Arabia

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd´s products and services available in the Saudi Arabia. Those who choose to access this Website from locations outside Saudi Arabia are responsible for compliance with local laws if and to the extent local laws are applicable.

6. Ownership of rights

• The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd.

• If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign (on a worldwide basis to the fullest extent permitted by law) those rights to RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd (including any rights you may have in user generated content that you submit through the Website). You will also unconditionally and irrevocably waive all moral rights you acquire in or to the Website.

• You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

7. Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

8. Availability of the Website

• We can make no promise that the services at the Website will be consistently fault free. If a fault occurs in the service please report it to our Customer Services team support@redsea.com and we will attempt to correct the fault as soon as we reasonably can.

• Access to the Website may occasionally be restricted or limited to allow for repairs, upgrades or general maintenance. We will endeavor to restore access as soon as we can.

9. Damage to your computer or other device

• RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.

• It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.

• We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

• We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. We do not accept any liability in respect of the use of these websites.

10. Accuracy of content

• RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party (to the extent permitted by applicable law).

• The views expressed in user generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd or any of its group companies or related companies that utilize the Abdul Latif Jameel name.

11. Advertising and Sponsorship

The Website may contain advertising and sponsorship. These advertisers and sponsors are responsible for ensuring that material submitted to us complies with relevant laws and codes. We will therefore not be responsible for any error or inaccuracy in advertising and sponsorship material.

12. Our liability

• The Website is provided by us for your use without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

• We shall not be responsible for any breach of these Website Terms caused by circumstances beyond our control.

• We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) fully permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

• Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.

• These Website Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law (such as death or personal injury).

13. Indemnity

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as a result of any settlement agreed by us arising out or in connection with:

- Any claim by any third party that the use of the Website by you is defamatory, offensive, bullying or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

- Any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

- Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

14. Entire Agreement

These Website Terms (including our Privacy Policy, Cookies Policy and Terms & Conditions of sale) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

15. Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time. We recommend that you revisit this page regularly to keep informed of the current Website Terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

16. Installation T&C

• Installation will be done up to 4 working days of purchase.

• Any kind of plumping & electrical work is not included in installation.

• If extra piping, chair or additional work is required then customer will be billed separately.

• Preparation, painting or concealing jobs are not included in installation.

• Extra Drainage pipe more than 5 meters will be charged (SR20/meter) and the pipe will not be concealed.

• Copper pipe up to 4.5m will be provided free of charge for non-Samsung ACs. Extra copper pipe will be charged at SR 70/meter, including insulation and electrical wiring.

• Installation availability can vary by region and product type.

16.1 Built-in Installation T&C

Our built-in installation service is available in the 12 main cities of Saudi Arabia: Riyadh, Jeddah, Dammam, Makkah, Madinah, Abha, Al Jouf, Gassim, Jizan, Tabuk, Taif, and Yanbu.

The following tasks are not included in our built-in installation service:

• Décor adjustments or cutting.

• Carpentry modifications or adjustments in kitchen cabinets.

• Electrical supply connections.

• Plumbing connections and installations.

• Ducting work for ventilation systems.

17. Order Cancellation

Order cancellations at Redsea are designed to be hassle-free:

• Cancellation Methods: You can cancel your order by clicking the "Cancel Order" button or by contacting us at 8001279999 or via contact page.

• Refund Process: Refunds for canceled orders depend on the payment method used. Credit card refunds usually take 7-14 days, as per your bank's policies.

• Cancellation Fees: Cancellation fees may apply, taking into account the order stage, payment method, and courier charges, which are determined by item weight and delivery distance.

• Out-of-Stock Items: If any items go out of stock, we'll promptly cancel them, issue a corresponding refund, and keep you informed.

• Our Right to Cancel: Redsea reserves the right to cancel orders in unforeseen circumstances such as product unavailability, pricing errors, or suspicious activities. Such cancellations will be accompanied by a full refund and notice.

• Policy Updates: Our Order Cancellation policy may change, with updates becoming effective upon posting on our website.

18. Miscellaneous

• If any provision of these Website Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms, which shall remain in full force and effect.

• The Website is owned and operated by RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Ltd (Company Register 4030031963) a company registered in Saudi Arabia whose office is at Al-MukMal Tower, Khaladia, Jeddah, Saudi Arabia.

• RedSea t/a Abdul Latif Jameel Electronics & Air Conditioning Company Limited. All rights in this site are fully reserved. Permission to use this site is granted strictly subject to the terms of use. The term “Abdul Latif Jameel” refers broadly to several distinct, separate and independent legal entities. Abdul Latif Jameel is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as “Abdul Latif Jameel”. Abdul Latif Jameel is not a corporate group as defined in section 1161(5) of the Companies Act 2006.”

• Prices mentioned on Redsea.com do not apply to partners who have installment contracts with Abdul Latif Jameel Electronics and in such cases the terms and conditions of the contract would take precedence.

19. VAT

• As of July 1, 2020, a 15% value added tax will be applied to all products and services as mandated by the General Authority of Zakat & Tax(GAZT).

VAT registration number: 300144357810003