Frequently Asked Questions

If you purchased using your SABB, Samba, Riyad Bank or Bank Albilad credit card then you can convert the purchased into installments at 0%. Just call your local bank and advise them about your purchased from Abdul Latif Jameel Electronics so that your purchased can be converted to 0% installment.

We offer a wide range of products across Electronics, including TVs, Home Appliances, Small Appliance, Computers and Smartphones.

Yes! Mada will be displayed during check-out.

Yes. Option will be displayed during check-out (if applicable) Selecting Credit Card payment doesn't seem to work during check-out. Why is that? Please contact your Credit Card Issuer. ALJEAC reserves the right to limit the number of payment options available. For more information, please refer to our T & Cs.

The CVV Number ("Card Verification Value") on your credit card or card is a 3 digit number on VISA®, MasterCard® and branded credit and debit card located on the back of the card after the 16 digit card number. On American Express® branded credit or debit card it is a 4 digit code, located at the front of the card, See images:

Free Delivery above SR 200 anywhere in the Kingdom when you pay by Credit Card / Sadad / PayPal, SR 32 delivery charge will be levied for orders under SR 200. When you pay by Cash on Delivery there is a Delivery Charge of SR 20.

If the item in stock in our warehouse it will be delivered within 4 working days.

Please contact our Customer Service Team who will contact the relevant Department. You can call them on 8001279999.

Yes. Please send us an email to support@redsea.com, and we are happy to give you a quote.

If you didn't receive your order within 30 days after the purchase, please get in touch, by phone 8001279999 or emailsupport@redsea.com. We shall immediately look into the matter and take all the necessary action.

The protection of your personal information is paramount to us. Any personal information you provide when setting up your customer account and during the ordering process will be high-level SSL encrypted before being transferred to our server. Moreover, we make sure that only the absolute minimum amount of encrypted data will be transferred in the first place. For this reason, some browsers may not display the respective security icons (i.e. the padlock symbol), despite all information being properly encrypted.

Vouchers can be redeemed during checkout using the " Enter your Discount Code" option displayed in the Shopping Basket. Enter the voucher code, and click "Redeem" to apply the voucher to your order. You can only use one voucher per order.

Please get in touch - we'll look into it right away, just email support@redsea.com. If an item is out of stock online.

No, all items are stored in our Warehouses across KSA, if it is out stock online then it will be out of stock in our warehouses.

You have up to 5 days to return item, however, you must pay for the return back to our Warehouses. Please contact our Customer Service Centre, who will to provide you with a Return Merchandise Authorisation (RMA) Number to return your item. Please call on 8001279999 Any refund made are subject to approval by Technical Team to check the product and approve the return and refund, and your refund will applied back to your method of payment used at the time you placed the order. if you used Cash on Delivery to pay for your goods then we will make a bank transfer.

Please contact our Customer Service Centre, who will to provide you with a Return Merchandise Authorisation (RMA) Number to return your item.

All products come with a minimum 2 year Warranty, some products or parts may have a longer warranty, this will state on product page. How long do I have to return an item? You must notify us immediately that you wish to return the item. Your return period is 5 days.

You can pay by Credit Card and Debit Card.

Yes, if the order has not been shipped and the status of your order is still confirmed, you can cancel from the “Cancel Order” option within 6 hours, and if your order has been shipped you must contact us immediately by phone or email. 8001279999 or support@redsea.com. If the order has left the warehouse please refuse the order and it will be returned to us to process as a refund, cancellation fees may apply.

Will you still price match? Every retailer is able to sell their products at the price they wish to, we will only price match on the Standard Retail Price.

You can submit a request for us to permanently close your Redsea account and delete your personal information. Please reach out to us via email at support@redsea.com or through any of our social media channels to request account cancellation.
Note: Once your account has been closed, you will no longer be able to access your order history.