Returns

Return & Exchange Policy

In case there is a problem with the product(s) or the product(s) is defective, within 5 days from the date you receive your order, you can request a "Return Merchandise Authorization" Number to return the product(s) to Redsea. Returns are subject to approval and excludes items in certain promotions, such as Sale, Clearance etc.

 Exclusions

Software, video games are non-returnable. 

Items already installed are not covered by returns policy unless defective, in which case item(s) will be repaired or replaced subject to returns policy.

Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/ dental care...) are not subject to any return, replacement or refund, unless found defective within (5) days.

Mobile phones, computers, gaming devices are not subject to any return, replacement or refund, unless found effective within (5) days.

Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement or refund, unless found defective within (5) days.

Please contact us to obtain Return Merchandise Authorization Number (RMA) before processing a return. The "RMA" Number is valid for (5) days from date of issue.

In the event of a return due to product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (20 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged because of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

 To process physical return of product(s):

Please contact our Customer Service Team, on 800 127 9999, who will arrange for the pickup of your product.

If you have received your product(s) from Redsea delivery team, then the team will make an appointment to collect the item.

If you have received your product(s) from Aramax, the Customer Service Team will arrange a pick up from Aramax, who will contact you for collection. 

If you have collected your product(s) from one of our store, you must proceed to the same store.

Any physical return must be accompanied with a valid "RMA" number. "RMA" number must appear on shipping document. Failing to do so will delay process and can invalidate the return.

Once we have received the unit back, we will process inspection for replacement or refund. Following inspection by our technician on product packing condition, complete accessories set and product technical check, line manager will approve/reject return for replacement or refund.

Replacement product will be shipped / handed-over to you following the mode of return and location selected. We will not replace a product with a different model, unless stock of original product is not available. In such circumstance, we will request your permission before processing.

In case of refund, repayment will be calculated at product prevailing price after deduction of any return non-compliance fees (details listed on "RMA" form). The settlement of a refund will be affected once the bank has refunded the money, which is the next billing cycle form the date of approval of the return.

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (20 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees (20 SR) will be charged to the customer. In case of payment settlement by SADAD, the refund will be processed to customer account by form of bank transfer upon compliance to the above conditions.