Help

How can I contact Redsea?

You can call our toll free customer care number 800 127 9999, reach out to us on Facebook Twitter or email us at info@redsea.com

0% Offer by Installment?

If you purchased using your SABB, NCB, SAUDI HOLLANDI or ANB credit card then you can convert the purchased into installments at 0%. Just call your local bank and advise them about your purchased from Abdul Latif Jameel Electronics so that your purchased can be converted to 0% installment.

What products do you sell?

We offer a wide range of products across Electronics, including TVs, Home Appliances, Small Appliance, Computers and Smartphones.

Can I pay via PayPal?

Yes! PayPal will be displayed during check-out.

Can I pay using a credit card?

Yes. Option will be displayed during check-out (if applicable) Selecting Credit Card payment doesn't seem to work during check-out. Why is that? Please contact your Credit Card Issuer. ALJEAC reserves the right to limit the number of payment options available. For more information, please refer to our T & Cs.

Where can I find CVV on my Credit / Debit Card?

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and branded credit and debit cards, located on the back of the card after the 16 digit card number. On your American Express® branded credit or debit card it is a 4 digit numeric code, located at the front of the card, See images:

What are the delivery costs?

Free delivery when yo up to 100 SAR, no matter how much you order, when you pay by Cash on Delivery.

How long will it take to deliver my order?

If the item in stock in our warehouse it will be delivered within 7 working days. If the item is not stocked then it will be delivered within 10-30 working days.

How do I become one of ALJEAC's B2B partners?

Please contact our Customer Service Team who will contact the relevant Department. You can call them on 800 127 9999.

 

Do you offer businesses discounts?

Yes. Please send us an email to info@redsea.com, and we are happy to give you a quote.

 

Can I collect my online order from my nearest Redsea store?

This service is currently not available but it is in development due in 2016. Tracking My Orders I've been tracking the delivery but am still told is "on its way".

When precisely shall I receive my items?

If you didn't receive your order within 30 days after the purchase, please get in touch, by phone Toll Free 800 127 9999 or email info@redsea.com. We shall immediately look into the matter and take all the necessary action.

 

Do you have an express delivery service?

Unfortunately, this service is currently not available. Please allow up to 7 workings for delivery. Non stocked items will be delivered in up to 21 days.

How safe is my personal information?

The protection of your personal information is paramount to us. Any personal information you provide when setting up your customer account and during the ordering process will be high-level SSL encrypted before being transferred to our server. Moreover, we make sure that only the absolute minimum amount of encrypted data will be transferred in the first place. For this reason, some browsers may not display the respective security icons (i.e. the padlock symbol), despite all information being properly encrypted.

 

How do I redeem my voucher?

Vouchers can be redeemed during checkout using the " Enter your Discount Code" option displayed in the Shopping Basket. Enter the voucher code, and click "Redeem" to apply the voucher to your order.

You can only use one voucher per order. 

Why can't I redeem my voucher?

Please get in touch - we'll look into it right away, just email info@redsea.com. If an item is out of stock online.

 

Can I still order it over the phone?

No, all items are stored in our Warehouses across KSA, if it is out stock online then it will be out of stock in our warehouses. 

What is the returns and refund policy?

You have up to 5 days to return item, however, you must pay for the return back to our Returns Centre. Please contact our Customer Service Centre, who will to provide you with a Return Merchandise Authorisation (RMA) Number to return your item. Please call Toll Free on 800 127 9999 Any refund made are subject to approval by Technical Team and your refund will applied back to your method of payment used at the time you placed the order. if you used Cash on Delivery to pay for your goods then we will make a bank transfer, less any fees.

 

How do I return items I've bought online?

Please contact our Customer Service Centre, who will to provide you with a Return Merchandise Authorisation (RMA) Number to return your item.

 

What are the terms of your Warranty for electrical products?

All products come with a minimum 1 year Warranty, some products or parts may have a longer warranty, this will state on product page. How long do I have to return an item? You must notify us immediately that you wish to return the item. Your return period is 5 days.

Which payment options do you accept?

You can pay by Credit Card, Debit Card, Sadad, PayPal and Cash on Delivery.

Can I cancel an order online?

Yes, but you must contact us immediately by phone or email. Toll Free 800 127 9999 or info@redsea.com. If the order has left the warehouse please refuse the order and it will returned back to us to process as a refund.

What if a competitor is running a very short-term promotion?

Will you still price match? Every retailer is able to sell their products at the price they wish to, we will only price match on the Standard Retail Price.