AC Exchange Terms & Conditions

  • The AC Exchange Offer is available both online and at Redsea Stores.
  • To take advantage of the AC Exchange Offer you must have either a Window or Split AC already installed in your residence or at the delivery location, so that an existing AC can be exchanged.
  • Purchase from redsea.com website means you have accepted and agreed to the AC Exchange Terms & Conditions as well as all terms & conditions related to purchase and use of the redsea.com website.
  • No cash/credit note/Gift Voucher/ other mode of payment shall be issued in exchange of old Air Conditioners.
  • Redsea solely reserves the discretion to accept old Air Conditioners from its customers
  • Number of Air Conditioners that can be purchased with the AC Exchange Offer is limited to a per household basis and limited to the number of ACs that are exchanged from a single residence. No wholesale purchases.
  • The AC Exchange Offer can only be used in conjunction with any other promotions or offers that are available either in the retail stores of Redsea or at redsea.com
  • Redsea reserves the right to change /end the offer without prior notice to the customer.
  • In case of any dispute, the decision of Redsea | Abdul Latif Jameel Electronics will be final & binding. Litigation, if any, is subject to Jurisdiction of courts in Saudi Arabia.
  • Terms and Conditions of this scheme are subject to change without prior notice
  • By participating in the AC Exchange Offer, the customer agrees to remain bound by the terms and conditions of the Offer as modified from time to time by Redsea in its sole discretion
  • The AC Exchange Offer is brought to the customer solely based on the concentrated efforts of Redsea and in the event of non-happening of the program for reasons beyond anybody’s control or due to the act of God, force majeure conditions; Redsea | Abdul Latif Jameel Electronics shall not be liable/ responsible to any claims for this program / offer.
  • Redsea is not liable for any damaged caused during the installation or removal process and cannot be held responsible for any damage as a result of use of existing electrical connections.
  • Extra piping more than 4 meters will be charged SA 100 per meter & Outdoor chair – SR 80
  • Concealed pipe cannot be changed and the unit will be installed in the same place as the old one.
  • Installation of Outdoor unit will be at a fixed height of 3 meters from the ground level (If it has to be done at customer specified height then charges will be applied depending on the scenario)
  • Access to be given by the customer to use the stair case (if not then charges will be applied depending on the scenario or the equipment used like crane or special ladder)
  • More than one holes to be drilled will be charged (especially concrete wall drilling
  • Power and switch must be provided by the customer (220 V)
  • Extra Drainage pipe more than 5 meters will be charged (SAR 20 per meter) and the pipe will not be concealed.
  • No painting or concealing jobs will be done
  • Installation will be done up to 20 working days of purchase
  • Any kind of civil & electrical work will not be entertained
  • If in case of extra piping or chair or procedures, etc. the bill/invoice to be presented to the customer after payment
  • Split air conditioning units cannot be exchanged with window units and vice versa
  • In the event that customer does not have a unit to exchange but still purchases with exchange discount, then installation fee is levied I,e, SR250 for split and SR50 for window air conditioners which is to be paid at the time of delivery.